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User profile for user: Tekno_dummy
Tekno_dummy Author
User level: Level1 10 points
Started about 3 weeks ago & occurs at least every 2 minutes. Shows old Apple ID that cannot be erased so I can't sign in on this pop up screen. I can, however, sign in to ICloud with correct ID when this is happening. Occurs relentlessly. It has popped up several times while I am typing this question. I have to close out the pop up every time, and then it returns shortly.
Windows, Windows 10
Posted on Jan 18, 2023 10:15 AM
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User profile for user: Tekno_dummy
Tekno_dummy Author
User level: Level1 10 points
Posted on Jan 21, 2023 6:38 PM
FYI: After an hour on the phone + screen sharing, I am finally free of the pop up window! I'm so grateful for the suggestion to call Apple support since I think I'd still be going crazy with the pop up without the extensive help I got this morning.
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User profile for user: Tekno_dummy
Tekno_dummy Author
User level: Level1 10 points
Jan 21, 2023 6:38 PM in response to Tekno_dummy
FYI: After an hour on the phone + screen sharing, I am finally free of the pop up window! I'm so grateful for the suggestion to call Apple support since I think I'd still be going crazy with the pop up without the extensive help I got this morning.
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User profile for user: Chris_V89
Jan 19, 2023 5:18 PM in response to Tekno_dummy
Hey there Tekno_dummy,
Thanks for reaching out to the Apple Support Communities. To get started, are you being asked to sign in to a previous Apple ID email that you changed? If so, did you follow the steps in the following resource after changing the Apple ID: What to do after you change your Apple ID or password - Apple Support
If so, based on the information you've provided, the best option would be to reach out to Apple Support directly from this link here: Get Support - Apple
They would be the best option to take a closer look into the issue from here.
Best regards.
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User profile for user: Tekno_dummy
Tekno_dummy Author
User level: Level1 10 points
Jan 20, 2023 7:04 PM in response to Chris_V89
Hi Chris_V89,
Thanks for your response. I'm being asked to sign in with a previous email that was a part of my Apple ID for years until some months ago--I changed to a new ID and that pre-dated my icloud pop up issues by several months. Although I didn't know I was supposed to do anything after changing my ID, the correct ID shows up on my phone and I can use the new ID to sign in to icloud.com on my windows pc. As I think I noted, the email on the popup can't be changed, but I can select something saying I have forgotten my apple ID or password. But I am very leery of trying to set up something totally new when it's the popup that's the problem. I read somewhere that I should download an iCloud for windows app, but I've been unsuccessful at that & don't know how that would help since I can sign in to icould.com on my pc. Anyway, I am now going to follow your advice and contact Apple support. I just went to our state's only Apple store earlier in the week about a phone issue--can't believe I didn't ask about this annoying problem when I was there! Thanks so much for being willing to try to help.
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User profile for user: jeffd55
jeffd55
User level: Community Specialist
Jan 21, 2023 1:18 PM in response to Tekno_dummy
Tekno_dummy,
Thanks for keeping us updated. Contacting Apple Support directly would be the best course of action.
Let us know if you have additional questions.
Cheers.
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How to stop icloud sign in screen pop up on windows PC